Terms & Conditions
When you make your reservation, you confirm that you have read, understood and approved the Terms and Conditions that are presented below. You have the right to accept these terms and conditions by yourself or on the behalf of your co-passengers. If you do not understand the Terms and Conditions, we highly recommend you to contact the company via e-mail in the address firstname.lastname@example.org .
Online booking process
In order to use our services you have to be at least 18 years old and follow all the necessary steps in order for the reservation process to be realized as well as you have to be able to take the responsibility for the successful completion of the service payment.
Minors are not allowed to perform any kind of online reservation for themselves or in behalf of others. In such case, the online booking will be canceled immediately and no refund will be given.
By making an online booking you commit to provide your real personal information that are needed for the online reservation, such as name, e-mail address, phone number, addresses, number of passengers, dates and everything else that is needed. In case there is a mistake or the personal information are not true you should immediately contact us.
In terms of payment, you have to confirm that the credit/debit card is yours and that you have the responsibility to pay off the full amount of money for the service/services of your choice. In any other case note that your service will be cancelled.
During the booking process please make sure to check your e-mail for a payment verification. Please keep in mind that even if you do not acknowledge this verification, the company will use them as a receipt about the realization of the service.
Greek Transfer Services website is available only in English at the moment. For any issues, complaints or questions you may have, our Customer Support department will be glad to assist you in everything you need in both Greek and English. The quality of the website’s translation is one of the top priorities for us, however it is important for you to know that in case of any digression, the English version overpowers.
Cancellation and changes policy
For any cancellation that concerns the company’s services you have to inform the company about your demand via e-mail at least 24 hours before the implementation of the service. If the cancellation takes place in this timeline then you have the right to receive a full refund of the service price. In case that the cancellation takes place in less than 24 hours you will get not refund.
If you wish to make a change in your booking you have to inform the company’s Customer Support department via e-mail in email@example.com , at least 24 hours before the implementation of the service unless your demand won’t be examined.
For last minute changes (such as flight delay, change of pickup/drop off destination ect.) or any other emergency, you have to notify the company immediately via e-mail in order to inform the driver. Please note that the total cost of the service may be affected.
Under normal circumstances, the driver will wait for you for 60 minutes in the case the meeting point is a port, airport or a train station. In the case the meeting point is not one of the places below, the driver will wait for you for 30 minutes. If you delay more than the appointed time, then the driver will call you on your mobile phone. In case you won’t answer then your service will be cancelled and you won’t get back any refund.
Children and infants
If the service that you have demanded includes the transfer of a child or infant, our company can ensure you that all the necessary laws and requirements will be followed in order to provide the safest possible transfer experience. We recommend you to use the special child seat that we provide to you after customer demand for infants and children up to 12 years old. If you have your own child seat then you can use yours. In both cases the driver will help you make all the necessary adjustments before the transfer. Your request for child seat must be stated when you make your reservation in order for the company to check the availability. If you have requested a child seat and it is not available for the transfer, then you will get a refund for the extra coast of the child seat.
Please note that an infant, child is considered a regular passenger and it is included in the total number of passengers of the vehicle, meaning that you have to acknowledge that when you make your online reservation in order to be included to the total number of passengers.
The child, infant is transported always in the back seats of the company’s vehicles. The company vehicles’ comply with the European legislation regarding their safety system.
If you are interested in pet transfer, you have to inform the company when you make your online reservation via e-mail. The company does not provide pet carriers meaning that you have to bring your own. In case you wish to transfer your pet you should inform the company when your make your booking. If you do not notify the company prior to the service then the driver have the right to deny to you the service and you will get no refund.
Neither the company nor the transfer operator has any legal responsibility and will not reimburse the passenger and the co-passengers in the case the company or the transfer operator cancels the service due to unexpected circumstances or occasions that are not in the company’s or transfer operator’s control. These type of unexpected circumstances and occasions include, without being limited to, accidents, unusual traffic, police activity, terrorism, on road dangers, fire, extreme weather conditions, natural disasters, nuclear disasters or any other situation of such type.
Each passenger is entitled to carry one baggage or suitcase of maximum combined size 150cm (length+width+height). All the baggage should be marked with the name of the owner as well as the destination address. Smaller objects such as laptop bags or shoulder bags do not have to be declared. All the baggage should be declared during the booking procedure. In case you lost your baggage the company has no responsibility over that. The responsibility is solely on the passenger.
In case your baggage exceeds the permitted limit stated above, then you have to notify the company when you make your reservation in order to arrange the suitable vehicle for you. In this case there will be extra charges.
As long as you make your reservation this automatically means that you are in agreement with the laws and legislation of the country related to forbidden objects (per instance guns, sharp objects ect). Among the forbidden objects are those which can cause injuries, objects of extraordinary size or weight, as well as objects of great fragility and sensitive nature.
The company held the responsibility about a possible accident, death, injury, illness of the passenger and the co-passengers, about the loss of the passenger and co-passengers’ baggage or personal objects, only if those events were caused by our carelessness. Those kinds of incidents can be settled by company’s insurance.
The passengers’ responsibility
The passenger is obliged to read our Terms and Conditions, to be in agreement with them and to dispose his/her complete cognitive abilities that allow him/her to deal with all the legal responsibilities if he/she desires to use the company’s services. If you use our services, this automatically means that you agree.
The passenger has to have the legal age, meaning at least 18 years old in order to use our services. In any other case the service is cancelled and you will get no refund.
The passenger has to provide his/her real information in the booking procedure. In case there is a mistake, the passenger has to contact the company via e-mail in 24 hours prior to the service. If the passenger do not inform the company then no refund will be returned.
In case there is a change of phone number or any other element related to the reservation, the passenger has to inform immediately the company via e-mail.
The passenger has to be in the position to pay the complete price for the services he/she is interested in and disposing the amount of money to cover the service cost in his/her debit card.
The passenger and the co-passengers have to take care of being present at the airport 2 hours prior to the flight. The passenger has to make the reservation taking in consideration this fact in order to provide the right date and time. In case the passenger misses the flight due to wrong date and time of the reservation, the company has no responsibility and no refund will be given.
Before any reservation the passenger has to be informed about the prices and the duration of the transfer in the destination list that is available on the company’s website.
The driver has the right to refuse service when the passenger is intoxicated, under the influence or is considered dangerous about the driver’s physical state.
Complaints and problems
In case you confront any type of problem or you have any complaints about our services you have to inform as soon as possible, the company’s Customer Support department via e-mail in order to assist you. It is very important to not wait at all because in this way we can provide assistance at the moment the problem takes place. Any complaint have to be expressed within 30 days from your return date.